Help! I Haven’t Received My Digital Certificate For My Test Result.

We’re sorry to hear you haven’t received your digital certificate yet. Here are a few steps to help troubleshoot:

1. Check your inbox or spam folder for an email from no-reply@bindlesystems.com with a subject line of “Certificate waiting” or “Bindle certificate waiting”

    

   1. Your My Bindle account needs to be created with the same email account where this message was received.
      1. If you have to set up a new account see the information below about backing up your existing wallet in case you ever need access to it again. Please note that once you select a recovery password for an account it cannot be changed. Store it in a safe place or you’ll lose access to this account completely.
      2. When setting up your new account you may need to leave the optional phone number field blank.
2. If you didn’t receive an email then contact your healthcare provider to confirm that they are part of the Bindle network.

    

   1. If they are, check to make sure the email address they have on file is the same one that you used when creating your My Bindle account.
   2. If they aren’t yet a partner in the Bindle network, then please ask them to contact us. In the meantime, see below for how to upload a self-attested lab result.
3. Still having issues? Contact the healthcare provider and support@bindlesystems.com. Please don’t share any personal information like date of birth when contacting us.